What Unpack does
Unpack is a quiet place to talk through a therapy or coaching session while it's fresh. You record a few minutes after your session; Unpack transcribes it on your iPhone and organizes what you said into a reflection you can come back to — themes, what you want to remember, what you said you'd try, questions for next time, and key moments you can tap to hear again.
Getting started
- Open Unpack — there's no account and nothing to set up.
- Tap record and speak for a few minutes. The first time, you'll be asked for microphone and speech-recognition permission, and you'll see a recording indicator while it listens.
- Tap stop. Unpack organizes your reflection and saves it on your device.
- Review, edit anything, add an optional mood or a label only you see, and save.
The three prompt chips ("What came up?", "What do you want to remember?", "What's one thing to try?") are optional — you can ignore them and just talk.
Privacy — the common questions
Does anything leave my phone? No. Your voice, transcript, and reflections are created and stored only on your device. There's no account and no cloud. Our App Store privacy card reads "Data Not Collected."
Then how do I know? Turn on Airplane Mode and use Unpack normally — it still records, transcribes, and organizes. That's the proof.
Wait — does it ever use the network? Only two Apple-run things, and neither sends your words: (1) if you buy Unpack Pro, Apple's App Store handles the payment and we never see your details; (2) the first time, your iPhone may download Apple's language files so transcription runs offline afterward. After that, it all works offline.
Is this a medical app? No. Unpack is a private journal, not a replacement for professional care. It doesn't assess, label, or advise — it only reorganizes your own words. If you're in crisis, please reach out for real support now; in the US you can call or text 988.
Recordings, transcripts, and quality
Why is part of my transcript marked "unsure"? When the audio wasn't clear, Unpack marks that passage instead of guessing. Tap it to listen again and fix the word. The transcript is always editable.
My device says "the lighter transcription engine." Some iPhones use a lighter on-device engine; you get the same experience with slightly coarser timing. If your language isn't supported yet, Unpack still saves your recording and lets you write the note by hand.
What happens to my audio over time? By default, recordings are kept for 30 days so you can revisit key moments, then removed from your device; your written note and quotes stay. You can change this to "delete after transcription" or "keep always," globally or per reflection.
Exporting and sharing
Export a single reflection for free, or (with Pro) export in bulk and as a PDF "session pack" you can choose to share with your therapist or coach. Sharing always goes through the system share sheet, on your terms — nothing is shared automatically.
Unpack Pro, purchases, and refunds
What's in Pro? Unlimited organized reflections, Patterns across your sessions (drawn only from your own words), custom prompts and instructions, and bulk + PDF export. Recording, transcription, reading, searching, and app lock are always free.
Pricing: $8.99/month, $59.99/year (7-day free trial), or $149.99 lifetime (one payment, no renewal).
How do I cancel or get a refund? Manage or cancel a subscription in your App Store account settings (Settings → your name → Subscriptions). Refunds are handled by Apple at reportaproblem.apple.com — we can't process App Store refunds directly.
I bought Pro on another device. Open the paywall and tap "Restore purchases" — Unpack restores your purchase through your Apple account. Purchases need the App Store to be reachable; everything else works offline.
Data loss and backups
Because nothing is stored on a server, your reflections live only on your device. If you back up your iPhone (iCloud Backup or a computer backup), Unpack's data is included in that backup, which is yours and controlled by you. If you lose your device without a backup, we're unable to recover your reflections, because we never had a copy — that's the trade-off that makes "never leaves your phone" literally true.
Still need help?
Email mitsi@uptrail.ai and we'll get back to you. Please don't include anything private from your reflections — we don't need it, and we'd rather you keep it.